Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Booth overview
For exclusive promotional offers, please visit my official website at https://www.starlitpearls.com , and follow my WhatsApp Channel: https://2cm.es/Ocs7
Shipping policy
All items are based in the UK. Unless otherwise stated, orders are shipped within 2 working days via Royal Mail International Tracked, the UK’s most trusted postal service (equivalent to USPS in the US). Delivery typically takes 1–3 weeks, depending on your location, but delays may occur due to holidays or customs processing.
Orders cannot be cancelled after placement, and refunds cannot be issued while the parcel is in transit. If you wish to request a return and refund, please contact me within 14 days of receiving your item.
If you need your order urgently, UPS express shipping is available. Extra fees apply depending on your country—please message me in advance for a quote.(starlitpearls@gmail.com)
Return policy
Refunds available: See booth/item description for detailsRETURN POLICY
StarlitPearls offers a 14-day return policy for all products, no questions asked. However, unless there are issues with the quality of the product, the cost of shipping back will be borne by the buyer.
1.Natural imperfections on the surface of pearls are a part of their organic nature and are not considered quality issues.
2.Any discrepancies in colour between the product photos and the actual product due to lighting during photography or differences in monitor displays do not constitute quality issues.
3.Oxidation of silver accessories in the jewelry is not a quality issue. This can easily be removed with a silver polishing cloth.
4.When returning products, it is imperative that the tags remain attached to the items. Returns will not be processed and refunds will not be issued if the tags have been removed from the products.
5.Please ensure the integrity of the product when returning it, including all accompanying items such as the jewellery box, any free gifts, and the silver polishing cloth.
6.When returning the product, please ensure that it remains in good condition without signs of wear, damage, discolouration, or any strong odours.
7.Refusal of delivery, incorrect address, being on vacation, or not collecting the item (which is treated as refusal of delivery) are not covered under the shop’s return policy. If a package is returned under these circumstances, refunds will not be issued. If extenuating circumstances are unavoidable, We kindly request that you contact me in advance.
8.Due to the unique nature of each piece of pearl jewellery, Starlit Pearls accepts returns only, exchanges are not possible. Once purchased, gift vouchers are non-refundable.
9.Before returning any item, please contact starlitpearls@gmail.com for a return authorization. Returns without authorization may not be accepted.
10.Refunds will be processed within 7 working days of receiving and inspecting the returned item. The refund will be issued to the original method of payment.
11.If contact is not made with Starlit Pearls within 14 days of receiving the item for a return, or if the item is not returned within 14 days of receiving return authorization, a refund may not be possible.
12.In case of any damage to the item received or damage during transit, please contact Starlit Pearls within 24 hours of receiving the item so that appropriate arrangements can be made.
Miscellaneous details
1.Trusted Sources: Each pearl is directly sourced from reputable and reliable pearl farmers or suppliers, ensuring its authenticity and natural colour without any dyeing or artificial enhancements, reflecting the responsibility upheld as a UK-based business.
2.Hand-Selected Excellence: With a discerning and responsible eye, we rigorously choose genuine pearls for superior quality, pairing them with unique aesthetic settings to ensure standout selections, ideal for fail-proof gifting.
3.Exceptional Value: Offering up to 90% off, ensuring unmatched value at every price point.
4.Detailed Descriptions: Precise descriptions ensure a confidently satisfying purchase, with the promise that what you see is exactly what you get.
5.Reliable Delivery: Leveraging 10 years of international trading expertise, we ensure the secure and prompt arrival of your pearls.
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