More Details - Bonanza

Home » Royal Designs, Inc. » Booth Details and Policies

Booth Details, Discounts, and Policies Return to booth

Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Booth overview

Welcome to Royal Designs, Inc., your destination for all things lamps and lighting! We’ve been in the lampshade business since 1988, and our mission is to provide you with the widest selection of lampshades, lighting accessories, and lighting parts, along with dedicated personal service, competitive pricing, and fast delivery.

We carry over 5,000+ unique items, including premium lampshades, finials, light and fan pulls, lamps, cords, bulbs, and many more, most of which are manufactured exclusively by Royal Designs, Inc. We stand behind the product we sell and we are more than confident you will find the perfect item for your interior!

Shipping policy

Read about our affordable shipping rates for our catalog:

Free Shipping over $50 – your order will ship free when your order total is $50 or more. We will utilize the best shipping option available, shipping times may vary.
If your order total is less than $50, we have a standard rate of $5.95 for shipping.
Customers in CA, AZ, OR, WA, ID, UT, NM, NV, CO, WY, & MT will have a flat shipping rate of $9.95
Customers in Alaska, Hawaii or a U.S. Territory (e.g. Puerto Rico) will have a flat shipping rate of $29.95 as they are outside of the contiguous United States.
*To learn more about the additional shipping charges that may apply, please contact us.
*If you are returning an item and you received FREE SHIPPING on your initial order, the flat rate shipping fee or realized shipping cost according to your shipping address will be deducted from your refund.

Return policy

Partial refund available within 30 days

All return authorizations are handled through email, no verbal returns will be authorized under any circumstances.
Authorized returns will only be accepted within 30 days of your original carrier-reported order arrival date.
Item(s) must be shipped back within 7 business days of RMA receipt.
Return/Exchanges: If you wish to have a different item, we require returning the original item (you can request to be refunded with store credit) and contacting us to manually process the new order with credit.
The customer is responsible for all return shipping charges and shipping from the original order will be deducted from the refunded amount.
To expedite the return process in case of damages during transit, return authorizations will require a photo of the item(s).
Returned products may be damaged during the return shipping process. It is highly recommended to insure your return shipment. Otherwise, any damaged item may be not be accepted and claim must be filled with shipping carrier.
If you received free shipping on your original order and your order with return items is under the free shipping terms when recalculated, original shipping charges may be applied to your order.
If items are not returned in with original wrapping, and/or in original packaging, your order may be subject to an additional 15% restocking fee.
royalLAMPSHADES.com is not responsible for any additional charges for products or services offered by the shipping provider.
Please make sure you are ordering the correct item or lamp shade style and size before ordering.
Due to the nature of the lamp shades, discrepancies in fabric color will not be accepted as defective when requesting a return authorization.
All custom products or lamp shades are not returnable.
Holiday Returns: Orders placed between Nov 10 and Dec 25 can be returned through Jan 10.

Miscellaneous details

Customer Reviews
That was so EASY!!! I placed an order last night on your very easily navigated website quickly, easily, and confident in the security. When I needed extra help, I called the 877 phone number, found easily on EVERY page of the site, and I was amazed at the speed of getting to and actual person, and not having to listen to an impersonal automated message. It was nice to not have to go through a ton of options in an automated phone system!!! I got the help I needed, quickly, so that I could make the purchase! How great! Great job all around on the customer service! royalLAMPSHADES, I’m impressed! Thank you!

My experience with your company could not have been better. I found very rare lamp shade that was unavailable everywhere else I tried to look. I had never heard of royalLAMPSHADES before, and took a chance with your company since I had not ordered from you before. Not only was the price as low as any other, I received my order in half the time other companies listed their backorders! I am very pleased and would definitely order from you again without hesitation. Thanks!!!

I was so pleased with the lamp shade advice to replace the shades that had been ratty and torn, and so covered in dust, the original color was discernible! I receive so many compliments on my chandelier now that I have replaced those shades! All of my friends ask where I got my beautiful new shades, and I refer them to your site. Your excellent customer service is completely responsible for my satisfaction and continued customer loyalty! Thank you so much!

I cannot begin to tell you how pleased I am with my recent order. After scouring the internet and locating the product on your website I was ecstatic. Placing the order was easy and even follow-up options were incredibly fast. I received my order within a few short days! I couldn’t believe it! I definitely plan on shopping here again!

Wanted to say thank you for my order. The shades are perfect. The price was right. Have to say I was hesitant to order lampshades online, but you have made a return customer out of me!

You can be sure I will be ordering more shades from royalLAMPSHADES not only because they are well priced but I am very impressed with your customer service.

You have certianly provided us about the most outstanding customer service we have ever experienced! The care with which you’ve dealt with our problem certainly guarantees we will remain most loyal customers!

I just had to write and tell you how pleased I was with the speed of delivery, the packing, and most especially the lampshade. It is just stunning!!!! Thanks for the great service and products….I will highly recommend you to my friends.

Excellent prices & I researched this THOROUGHLY before I bought.

I found you on Google while looking for lamp shades for my wife. You have a very nice web site which is easy to order from.

Thank you so very much for sending the lamp shade so promtly. It’s perfect. When the original was broken I was sick. My husband went online and there you were.

I think your website is wonderful! The styles are impressive and the pricing offers great values.

It’s comforting to know that your company has good customer service. I will order from your company again in the future just because of that. Thanks for your time and effort!