Seller Community Forum

3 answers

0 votes

Seller misrepresented item and has offered refund. who pays return shipping?

Seller admitted fault, has refunded purchase on PayPal. Am I expected to pay the return shipping?

asked over 8 years ago

2 answers

0 votes

I am trying to close my second booth down. help please

Hello. This booth is staying open. I have went under the Account Dashboard and clicked the cancel booth and did get logged out afterwards. But when I logged back into this booth here, Empress Depot, it still showed my other "cancelled" booth...

asked over 8 years ago

1 answers

0 votes

Opt out of shipping outisde us

How do I opt out out of shipping international?

asked over 8 years ago

2 answers

0 votes

I see there is a free trial for 14 days. what is the cost after that?

I'm not sure that I want to list here if it's going to end up more expensive than it looks. Please let me know the total cost after the trial period. Thanks.

asked over 8 years ago

4 answers

0 votes

Put booth on vacation or extend items ship within time period?

How would you approach being gone for a week? If you put your booth on vacation mode, no one can purchase anything from you while you're away. If you increase your "items ship within" time period... people can purchase from you, but even with the ...

asked over 8 years ago

2 answers

0 votes

As a seller my credit card can not be added?

Looking forward to your reply

asked over 8 years ago

2 answers

3 votes

Return policy & refunds????

I have a 30 day return for any reason policy. I understand that when a customer returns an item they expect a refund. Apparently Bonanza doesn't. Just looked at my profile and found the following. Refund Rate Explanation_message_warning_sm Po...

asked over 8 years ago

1 answers

1 vote

How to change my selling fee to 3%

When I signed up to weeks ago i was sent an E-mail conforming my sales percentage was 3%.

asked over 8 years ago

1 answers

0 votes

Vacation mode

I'm going on vacation and can't figure out how to put my booth into vacation mode, so that people don't think I'm ignoring them or late on shipments. thanks!

asked over 8 years ago

1 answers

-2 votes

Feedback left on seller is not showing up

I left a negative feedback on a seller a few days ago. It is still not showing up. Do feedbacks take a while to show up? or does Bonanza/seller screen the feedback and delete as they see it? Since mine was a negative feedback I wanted other pot...

asked over 8 years ago

6 answers

1 vote

Why is bonanza discontinuing the global shipping service ??

What does this mean in your emailed letter?.. "We chose to discontinue because the service wasn't consistently making the lives of our sellers easier."

asked over 8 years ago

1 answers

0 votes

Buyer requests refund so she can change payment method and shipping address

Buyer paid through Amazon Pay and the order is not shipped yet. Once I process the refund through Amazon, does anyone know if she will be able to resubmit her payment here on Bonanza, or do I have to relist her items so she can buy them again? ...

asked over 8 years ago

5 answers

0 votes

Some of your items in your booth require a manual approval

Some of your items in your booth require a manual approval. One of our team members will personally review your booth within 48 hours Same Problem, by the time they approve the listing It’s gone… 2 times in 5 days.. very upset.. Thank yo...

asked over 8 years ago

1 answers

0 votes

How do i remove the notification alerts?

I have 2 notifications on top of my Bonanza's page (Selling and Account). I've already opened the notifications, but they are still showing. Any help is welcome. Thanks.

asked over 8 years ago

3 answers

0 votes

How many views are normal?

how many views are normal in a day? or low in a day?

asked over 8 years ago

5 answers

1 vote

What is happening with editing and photo upload features?

I am having editing issues and picture issues. I get the "You might be lost, Let’s go home” page when trying to edit items. Another crazy bug is with the Main Photo not appearing as the main photo but some other picture being selected. Anyone e...

asked over 8 years ago

5 answers

0 votes

How to add a binding feature for books?

I am very new to the platform here and I looked through the forum questions and didn't find what I was looking for. I have some books (Bibles) that have imitation leather as well as some that have bonded leather and some that have genuine leat...

asked over 8 years ago

2 answers

0 votes

How do i set up more than one booth under the same account?

i want to post a different category of items coming from a different location but every time i try to open a new booth, it bounces me back to the first booth having the same email address. It is asking for a different unrelated email address it s...

asked over 8 years ago

1 answers

0 votes

Importing more (new) items in my ebay store to my booth

I joined Bonanza a couple days ago. I have imported all of the items from my EBay store over to my booth. I am adding new item to my EBay store and want to know how to import them from my EBay store to my Booth without (DOUBLING) the items that I ...

asked over 8 years ago

1 answers

0 votes

I'm new and wanted feed back on my shop

feed back on my shop

asked over 8 years ago