This is a OEM Owners Manual Guide from a 2009 Chevrolet Impala. Please see the photos to see the fair condition that the manual is in with wear on the cover. Factory Original Owners Manual, also referred to as a glove box manual. Information within each manual has been developed by the OEM to give vehicle owners a basic understanding of the operation of their vehicle. Shipping and Returns Policy If there are any issues with the item please contact us as soon as you receive it so we can help you resolve the issue. Shipping via USPS First Class Mail (2-6 Business Days). We offer 1-2 Day handling on all items and will ship same day or next day of winning bid. There is a 30 day warranty on all parts from date of delivery. There are no returns after 30 days. If there are returns, the returned item must be in original working and cosmetic condition that you received it in. Damaged or missing items are not negligible for returns. PLEASE ALSO LEAVE US FEEDBACK UPON INSTALLING THE PART. THIS REALLY HELPS US BETTER SERVE OUR CUSTOMERS. THANK YOU!!!!!!!!