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Shipping policy:
Buyers are responsible for keeping their shipping address current on their PayPal and Bonanza accounts. We are not responsible for any problem caused by wrong or undeliverable addresses. Buyers pay the extra shipping costs due to wrong or undeliverable addresses including the carrier’s charge for return and our cost to reship the order. We don’t ship to APO/FPO addresses or P.O. Boxes.

Shipping and returns policy:

*Due to the unique and custom made nature of our statues, we do not accept returns, cancellations or exchanges. All sales are final unless damaged or wrong item is sent. Buyer must notify seller of a problem within 24-48 hours of receipt. Jumbo, monumental, life size and heroic sizes are shipped by freight and require a phone number for delivery.

Buyers are responsible for keeping their shipping address current on their PayPal or other accounts. We are not responsible for any problem caused by wrong or undeliverable addresses. Buyers pay the extra shipping costs due to wrong or undeliverable addresses including the carrier’s charge for return and our cost to reship the order. All shipments require a signature upon delivery. We cannot ship to APO/FPO addresses or P.O. Boxes.

Returns Policy:

We want you to be completely satisfied with your purchase. If you find that you need to return an item due to damage or error, please review the complete details of our Return Policy below to determine if any special return conditions apply:

Damaged or wrong items may be returned within 15 days after the ship date for a refund. If you would like to replace the item you have returned, please place a new order or ask for a replacement. While these items may be returnable, they are subject to the following guidelines:

Customer must inspect all merchandise upon receipt and notify us within 24-48 hours if anything is missing or damaged. The carrier must also be notified within 48 hours of any shipping damage or no recovery can be made, photos are required. Returns accepted within 15 days for approved items unless otherwise specified, ONLY if all original packaging is saved and used for re-packing the product including all accessories and documentation that shipped with the product. Returns must be packaged appropriately to avoid damage during transit including all accessories and documentation that shipped with the product and returned to the address shown on packing slip unless otherwise specified. Buyer is responsible for actual original & return shipping and associated costs unless item arrived damaged or materially different than what was ordered. All Item(s) must be returned unused and in its original condition. Credit for a return can only take place after a product has arrived in our facility and inspected. Upon receipt, a 25% restocking fee will apply to all returned items that were not damaged, or not sent in error. Cancellations will also incur a 25% restocking fee. This charge is assessed to help defray the costs associated with receipt, processing, production, inspection, packaging, and paperwork processing to provide the credit and reenter into the inventory system. Our approval e-mail must accompany the return in order to assure proper handling and credit. We decline any responsibility for any damage or loss that may occur during the return, so please be sure to insure the items. If product arrives to you with a defect or damage, we will replace the item or refund your entire payment. Please contact us for a Return Material Authorization (RMA) number prior to any return. Returns will not be accepted without prior authorization.

Return Shipping Costs:

If you refuse your delivery without inspection, miss your delivery appointment(s) or return a non-defective or undamaged product, you will incur the ACTUAL shipping charges both ways plus a 25% restocking fee.

Disclaimer:

Our digital images are as accurate as possible. However, different monitors & different lighting conditions may cause colors to vary somewhat and marble base colors may differ from photos, on newer castings they are now mounted on black. Bronze statues are handcrafted and hand finished. Color can vary and slight imperfections are normal as the hand finishing process adds character and authenticity to those items, no two statues are exactly alike and therefore each is one-of-a-kind. Baby, mini and medium sizes do not have as much detail as the regular and larger sizes, the larger the statue, the more details it has. All dimensions are approximate.

International buyers please note:

We cannot sell our statue internationally though this website, if you are interested in one of our statues please contact us to make other arrangements.