Neck Face Massager Face Sculpting Tool 3 Colour Modes And Vibration For Facial Product Features ?Charging Port Precautions? Due to the curved position of the charging connector?please insert it at a certain angle, otherwise there is no way to insert the charging cable. ?How to Vibrate?Cap on the device head that please be removed before using. This product is set by human body induction switch, when using ,please device head touch your skin and your hand touch one of the silver sensing "rings" on either side for the vibration to work (Can save more electricity! Does not work while charging, does not work while charging!). ?Warm Tips?When charging, charging indication will turn on and flash if there is not enough power. If it is fully charged, it will stop flashing and stay always on (Not available while charging! Does not work when charging! ) ?No Risk Try?if you are not satisfied with our products, please feel free to contact us, we will deal with it within 24 hours. Shipping: Shipping is complimentary within the lower 48 US States. We Do Not Ship to PO/APO Boxes, HI or Alaska We Do Not Ship Outside of the Continental US All items ship within 24-72 hours of Payment For large items that require Freight shipping a valid phone number is required to call and schedule your delivery Terms of Sale and Feedback: Feedback is extremely important to us and If you are satisfied with our transaction, please take a moment to leave Positive Feedback. YOUR Satisfaction is our #1 Priority! If there are any issues, PLEASE contact us BEFORE leaving a neutral or negative rating so that we may resolve any concerns. We PROMISE we can make you happy if you give us a fair chance. Returns / Concerns: All items qualify for returns within 14 - 30 days of receipt. Buyer is responsible for return shipping on any item that is not damaged Please be sure this is an item you want before making your purchase. Customer Satisfaction is our TOP priority! All items are IN STOCK at time of listing. Inventory changes constantly and it is impossible to maintain a perfectly accurate count of all items. Please do not penalize us if we have to issue you a refund! Thank You For Your Business!