PowerStep Heat Moldable Insoles Personalized Arch Support Orthotic M 6-6.5 W 7.5. Please thoroughly inspect your order upon arrival. If any item is not as represented please contact us ASAP to facilitate a return or an otherwise acceptable resolution to your satisfaction. If a new item is returned used, we will charge a restocking fee. Items sold for parts will not be accepted for return. We do appreciate your business and strive to make your experience as positive as it can be.