Vtech Crl30102 Dect_6.0 1-Handset Landline Telephone Product Details Blank handset display. 1 - Confirm proper installation of the telephone base power supply and handset battery. You should only use the power supply provided with your telephone. Make sure the power supply is not connected to an electrical outlet that is controlled by a wall switch. Confirm that the electrical outlet that the telephone is plugged into is working. 2 - When placing the handset in the charging base, confirm that the charge contacts on the handset and base are making a good connection. The CHARGE light on the telephone handset will be on when the handset is charging. When charging your cordless phone for the first time, or when the battery is completely dead, after 30 minutes of uninterrupted charging, the handset will be fully functional; which includes the handset display and indicator lights. There is enough charge at this point to use the telephone for a short time. Note: It is recommended that you charge your handset battery for the first time for 16 hours to maximize the life of your battery. After the initial 16 hour charge, keep the handset in the telephone base or charger when not in use. It is normal for the unit to show LOW BATTERY while charging. This will go away once the unit has received a minimum charge. For optimum daily performance, return the handset to its telephone base when not in use. If the charge light does not come on please see the symptom Why won't the handset charge light come on? 3 - For multi handset systems: Swap the batteries with a known working handset. If the issue follows the handset, replace the handset if the system is expandable. Replace the whole system if the system is non-expandable. For single handset systems or when all HS's are affected follow the steps below: Reset the phone: Step 1: Disconnect the power to the telephone base. Step 2: Disconnect the handset battery(s). Step 3:Wait a few minutes and then reconnect the power to the telephone base. Step 4: Reconnect the handset battery(s). Step 5: Wait about one minute for the handset to re-establish a link with the telephone base and then test the phone again. NOTE: After resetting the telephone system, you will need to reset the clock: Step 1 When the phone is not in use, press MENU/SELECT. Step 2 Press ?DIR or ?CID until you see SET DATE/TIME. Step 3 Press MENU/SELECT. Use the dialing keys to set the month date and year. Step 4 Press MENU/SELECT. Use the dialing keys to set the hour and minute; then press ?DIR or ?CID to select AM or PM. Step 5 Press MENU/SELECT to confirm your settings. Press and hold OFF/CANCEL to return to the idle screen. 4 - If the battery is less than 1 year old and talk time is less than 3 hours, replace the battery under warranty. If the battery is more than 1 year old and there is an issue with the battery, customer may need to purchase a new battery. High Quality DECT6.0,1 HS,CID,CALL WAI This is as an ?Expansion Handset?; it needs a base to operate Sleek Design Energy-Star Certified Requires a CRL32102, CRL32202, CRL32302,CRL32352, CRL32452 to operate Kindly refer the Product Description section to know troubleshooting issues Payment We accept PayPal and credit cards via PayPal. Taxes - US We collect sales tax, as required by law. Shipping We make every effort of shipping within 3 business day of payment clearing. The estimated delivery time is 2 - 5 business days from the shipping date. Policies If you do need to return your item, please contact us via email (you will receive an email when your product ships with additional details - Subject: Important information about your purchase). You will then be provided with a return shipping label and packing slip. Pack the item carefully. Include the packing slip, apply the shipping label, and return the item within 30 business days of the date you request a return, or your return will be canceled. Once we receive your order we will inspect the return. Please allow up to 5 business days of receiving the returned item for your refund.